Thank you for purchasing your item(s) through KSZ-HAVEN.com. For eligible products, you have up to 14 calendar days from the date you received your item(s) to initiate a return.

Please take note that:

• Only items that have been purchased directly through KSZ-HAVEN.com can be returned to us
• The product must be returned in its original condition and packaging with all accessories intact
• Returned items must have no visible signs of wear or use
• All promotional, bundled products that are part of the order and Gift with Purchase should be returned together

To initiate a return, please follow the steps below:

• Click on START MY RETURN
• Select the product you wish to return from your order and the reason for returning
• Verify the item you want to return and the return address on your pre-paid return label
• Verify the item you want to return and the return address on your pre-paid return label
• Print your pre-paid shipping label and packing slip that you will receive via email
• Pack all item(s) authorized for return in a suitable package to protect the product from damage during return delivery
• Affix the pre-paid label on the outside of your return package
• Send all items back to us using the label provided

Additional information:

• For customer convenience returns using our pre-paid return option, a return shipping fee will be deducted from your refund amount
• choose to ship the item using the self-ship label, you are responsible for the return shipping cost and following up with the carrier on the status of the return
• We strongly recommend that you use a trackable service
• Please request for and retain the drop-off receipt until you receive your refund. Not doing so could result in a delay of or failure to receive your refund
• We will not be liable for any returned items that are lost or damaged. If we find that the product has not been returned to us in a fully resealable condition, inclusive of full packaging, we reserve the right to refuse a refund on the item